This text is a translation provided for information only. The legally binding version is the Turkish original.

Cancellation and Refund Terms

Last updated: 04/11/2026

This document sets out the cancellation and refund terms of the software subscription (a digital service). We do not sell physical products.

Delivery

Innvoria is a fully digital service; no physical goods are shipped and there are no shipping or delivery fees. Your management panel opens as soon as you set up your property and add your card.

A · Free trial

All plans are free for the first 14 days (once per account, for one property). Your card is added through iyzico when you set up your property; nothing is charged during the trial, and if you cancel before it ends no money is taken from your card.

When the subscription starts, the first charge is the monthly or yearly fee shown on the site for the billing interval you choose, plus statutory VAT.

B · Cancelling your subscription

You can cancel your subscription from your account; no confirmation by phone or email is needed.

Cancellation takes effect at the end of your current billing period. You keep using the service until then, and no new charge is made.

C · Refunds

Because the service is delivered electronically and immediately, periods already used are not refunded. A refund is considered in the following cases:

  • The service being unreachable for more than 48 hours without interruption because of a technical fault
  • An incorrect or duplicate charge
  • A charge taken despite a cancellation request

Approved refunds are returned to the card used for payment within 7 business days. Depending on your bank, it may take a few more days to reach your account.

D · Changing your plan

You can upgrade or downgrade your plan at any time. An upgrade takes effect immediately and the price difference for the remaining days of the current period is charged once; a downgrade takes effect at the end of the period and no refund is given for the remaining days. Changes made during the free trial are free of charge. Moving to a lower plan is possible only if usage (number of products, categories, active languages and active branches) is within that plan’s limits.

Yearly Billing

With yearly billing the amount is charged in advance once a year and the subscription renews every year with the same interval. If you cancel, your subscription runs until the end of the paid year; no partial refund is made for unused months (the refund cases above remain valid).

Switching between monthly and yearly billing takes place at the end of your current billing period; the fee for the new interval is charged on that day. During a yearly period, when you upgrade your plan, the part of the yearly price difference falling on the remaining days is charged.

E · Your data

After cancellation your data is kept for 90 days. If you come back within that time everything continues where it left off; after that it is permanently deleted.

For questions: [email protected]